The IT Infrastructure Library has evolved from focusing on functions in its first version, to processes in its second version, and now—with ITIL v3—to addressing the entire service management life cycle, from service conceptualization to continuous service improvement.
Through the integration of Microsoft Solutions Framework, Microsoft Operations Framework, and the recent addition of the Continuous Improvement Roadmap (CIR), Microsoft delivers guidance for managing IT services throughout the life cycle.
This white paper is intended for business and IT professionals who are tasked with ensuring the performance, efficiency, and effectiveness of IT infrastructure services.
Get How Microsoft Moves ITIL V3 from Concept to Practice here.
Links for more information:
- Microsoft’s People Ready vision
- System Center
- Solution Accelerators
- ITIL V3 Official Site
- ISO 20000
Posted by Gabriel Maciel