For those familiar with the ITIL framework you will of course know that by its very nature it tries to remain platform agnostic. But based on our experience working with ITIL and VMware, a number of key areas have been identified as being a focus point where the specifics of using VMware will have an effect.
To provide some guidance to people not familiar with the ITIL v3 Capacity Management terminology I will provide a brief overview of each section prior to discussing where the key areas of interest are in relation to VMware.
You can read the full article here.
Posted by Gabriel Maciel